UPS FLAT RATE STANDARD: We ship via UPS as our standard shipping method for a low flat rate regardless of the weight, whether you select Ground, 2nd Day Air, or Next Day Air Saver. Arkansas, Kansas, Louisiana, Oklahoma & Texas customers: if we can get the package to you overnight by any means possible, we will do that without notice and for the same flat rate regardless of the shipment service you select.
ALASKA/HAWAII - Orders to Alaska or Hawaii can not ship via UPS Ground. These orders must ship via air. Any orders placed for delivery to these states that have UPS Ground as their selected ship method will be held pending payment of the additional ship charge, and this will delay processing and may delay shipping of your order.
P.O. BOXES: UPS won't deliver to Post Office Boxes. Orders with a P.O. Box shipping address may be shipped to the billing address without notice. If the billing address is also a P.O. Box, we may contact you for a street address, which will delay processing and may delay shipping of your order.
SELECT PRODUCTS SHIP FREE: Items with a part number starting in a pound sign (#) ship at no charge to you. For those items we choose the shipping method and speed. These items will ship separately from any other items in your cart. You will find all these items listed in the Exile Direct category.
TRACKING NUMBER: Certain lower value shipments may be sent without a tracking number. If your order is sent with tracking, we will email you a tracking number or delivery confirmation number late in the evening (Central time) of the day your order ships. There's no need to request this service as it is standard.
DELIVERY INSTRUCTIONS: We have no way to communicate any special instructions to the delivery driver. Any delivery instructions posted in the comments are ignored.
SHIPMENT DAMAGE: In the unlikely event a shipment arrives damaged, you must save the entire contents of the shipment as well as all packing material in order to for us to process an insurance claim with the shipping company. Failure to do so will absolve us of all responsibility for the damage claim.
USA SHIPMENTS ONLY: we ship to USA addresses only.
Certain items, e.g., ammunition, cleaning solvents, etc., can not be shipped by air, and inclusion of these items in your order may cause full or partial order to ship via UPS Ground instead of 2nd Day Air with no adjustment to the shipping charge. No shipment of these products to Alaska or Hawaii.