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Exile Machine LLC
Customer Service
13901 Midway Rd
Suite 102-156
Dallas TX 75244
Corporate HQ:
Exile Machine LLC
400 E. Royal Ln
Bldg 3 Suite 290
Irving TX 75039

Frequently Asked Questions

Please read this page before contacting us.

For questions about our Hammerhead AR-15 Stock Adapter,
please read our Hammerhead FAQ.

Click on a question to show the answer - click again to hide it.

  • Payment
    Why did my credit card get declined?
    Credit card verification is an automated communication that takes place between your card issuer and our payment processor Authorize.net.

    There are a few common reasons why a charge might be declined:

    1. Billing Address Mismatch - Your card issuer reported the street address or zip did not match their records. You might want to phone them to make sure they have the address right.
      • P.O. Boxes: Card issuers often report P.O. boxes as no match, even if this is the address where they send your bill. Many will verify your physical street address instead. You may wish to call them and ask what address they actually use for verification.
      • Apartment Numbers: Sometimes the bank will verify the apartment number instead of the street number. Try editing your address so the apartment number comes first.
    2. Security code mismatch - An incorrect card check number was entered during checkout. These are the 3 digits on the reverse of the card.
    3. Fraud alert - Your charge may have triggered one or more fraud alerts.

    Your card issuer is the best resource to resolve these issues.

    But my card works fine at other vendors.
    Many merchants don't require either the billing address or the CVV code to match. To minimize credit card fraud so we can keep our prices low, we require this information to match.

    My bank said the charge was actually authorized.
    To the bank, "authorized" means the card number was good and there were sufficient funds available. But that's not the whole story. The billing address and security code have to also match, and the bank won't know that they didn't match until Authorize.net notifies them the charge was declined due to one or more of those reasons.

    My card worked fine at your store before.
    Every charge verification is a new transaction and does not take into account previous charges. We don't store or touch your card information in any way.

    Did I get double-charged?
    Most likely not, but it certainly may look that way. Before a charge is declined, your bank actually deducts the charged amount from your balance to be sure you don't spend it elsewhere. On a declined charge your balance goes down but ours does not go up because no funds are transferred. It can take the banks a few days to a month to reset your balance back to normal.

    What payment methods do you accept?
    Visa, Mastercard, Discover. We do not accept any other payment methods.
  • Stock / Inventory
    Do you sell or transfer firearms?
    No. We are not a licensed firearms dealer (FFL) and do not deal in firearms.
    Do you / will you / when will you / why don't you sell _____?
    Everything we sell is listed on our online store. Unfortunately we never have any estimate when new items will be added to the store. Stocking status is updated automatically every few minutes around the clock 24/7/365.
    When will ____ be back in stock?
    Unfortunately we never have any estimate when items will come back in stock.
    I just got a back in stock email. Why is the item now out of stock?
    We have many customers interested in purchasing the same item that you had on your notification. Often by the time you receive the email and click the link, it is already sold out again. This is especially true for high demand items such as magazines and parts for the AR or AK rifles, and these can sell out in seconds. Please set another email alert and try again. Items can go in and out of stock very frequently.
    Can I place an order for something that's out of stock?
    Unfortunately we cannot accept orders for items that are out of stock.
    Do you offer custom machining services?
    Unfortunately we do not offer any machining services.

  • Pricing & Discounts
    What is the price of _____?
    All prices are shown on our online store. Some manufacturers have minimum advertised price agreements with us and in that case you would have to add the product to your cart (no commitment of course) to see the price.
    Will you Price Match?
    Our philosophy is to set our prices as low as we can possibly set them, so we do not price match.
    Is this very low price for real? Are the items seconds or used, or are parts missing?
    The prices on our store are for real, and our items are all 100% factory new and complete as supplied by the manufacturer. Products are never sold used unless so marked on the product page. We set our prices as low as we possibly can. Our low overhead and heavy use of automation allows us to keep our costs down and pass the savings on to you.
    Why did the price change?
    Our suppliers can change their wholesale prices at any time without notice and that will be reflected in our price automatically.
    Are you still offering a discount that I saw on your store before?
    Any discounts currently available are shown on our store. We may offer promotions and special sales from time to time, and they are usually time-limited.
    Do you have a Military / Law Enforcement, Calguns or other group discount?
    Our philosophy is to set our everyday prices as low as possible. Therefore we do not offer any type of group discounts.
    Do you have a coupon code?
    We use coupon codes to track the effectiveness of our marketing campaigns. We only give out codes through those campaigns. We do not give out coupon codes over the phone or via email request.
    I forgot to enter my coupon code. Am I out of luck?
    Unfortunately coupon codes must be entered into the proper coupon code input field at the time of order. It is not possible to redeem the code after an order has been placed.
    Why wouldn't your store take my coupon code?
    Some coupon codes require a minimum order, or that a certain product be in your shopping cart. Some codes can only be used once per customer, or a limited number of times in total. The coupon may also have expired.
    Can I use more than one coupon code?
    Unfortunately only one coupon code may be used per order.

  • Shipping
    Can _____ be shipped to my state?
    Please click through to the desired product page to see a list of restricted states. Note that there could be additional locality restrictions that are not shown on the product page.
    Is there a cheaper shipping option?
    We ship UPS flat rate as our standard, regardless of the weight of your order. The shipping charges are shown at checkout time. SOME ITEMS SHIP FREE! Look for part numbers that start in "#" -- those items ship FREE!
    I am a law enforcement officer in a restricted state. Can you ship me prohibited items?
    We do not ship anything to law enforcement officers in restricted states that would not also be legal for all law-abiding citizens of that state to own.
    Do you offer local pick-up?
    Unfortunately we do not offer local pickup.
    Do you ship outside the USA?
    We ship to USA addresses only.

  • Orders
    How do I combine multiple orders, add an item, change or cancel my order?
    We strive for the highest speed possible in getting your order to you. All orders are processed immediately. For that reason we can not combine orders, add to an order, change an order, or cancel an order once it has been placed.
    Where is my order? / Where are the other items I ordered?
    All orders ship out the same business day if placed by 3PM Central Time. Your order may be shipped in multiple packages delivered by multiple shipping services. We automatically email you a tracking number in the evening (Central Time) of the day your package ships and those emails can sometimes end up in your SPAM folder. Please check your Order History on our store to see your complete order status including tracking numbers. You can find our shipping policy at this link.
    Do you have a print catalog? I'd like to mail in a handwritten order form with a money order.
    Ah, 1970's mail-order; we remember it fondly. But this is the 21st century and we sell online and accept payment only via credit card.
    Can I phone in an order?
    To protect the integrity of your credit card data, we do not accept orders via phone. Please place your order online at www.exilemachine.com.

  • Legal
    Is product X legal to use with Product Y?
    Please contact a competent firearms attorney for the best answer to all your legal questions.
    Is _______ legal to use in my state/locality?
    Please contact a competent firearms attorney for the best answer to all your legal questions.
    What is the Legal Cost Recovery Fee?
    We assess a percentage of the total of every California sale to help us defray the legal costs of the June 2013 San Francisco suit over our sales of CA-Legal magazine repair kits. In March 2014 we paid $15,000 to settle that suit and thereby protect the confidentiality of our California customer data. Once our costs of the suit and settlement are recovered this fee will be discontinued. We also have several ways for customers to donate directly to our legal fund; you can read more about it at this link.

  • Product
    Can you offer a product recommendation?
    Unfortunately with thousands of items in stock we just don't get a chance to try them all out. We can not offer product recommendations.
    What products do you sell that work with my firearm?
    For the most up to date information we recommend that you check the gun manufacturer's website or contact them directly for a list of part numbers that are compatible with your particular firearm. You can then search our store for that part number to see if we carry it and have it in stock.
    Does product X have a date, manufacturer, or other particular stamp or marking?
    Unfortunately it is not possible for us to determine what stamps or markings a given product will bear.
    What do I do if a product came with missing parts, damage, or doesn't work?
    For fastest service, please contact the manufacturer directly for warranty support and/or replacement.
    Can I call you with a question about a product or for any other reason?
    For the most accurate and timely response to your question, after reading this FAQ please contact us using the contact form below. To keep prices low we communicate 100% via email.
    Can you offer help with installation of a product?
    We do not provide help with installation of any product. For safety reasons, if you are unsure of what you are doing we strongly recommend that you contact a competent gunsmith to perform installation of any firearm-related accessory or part.
    Will product X work with / is it compatible with / will it fit on product Y?
    Please contact the manufacturer of the products for questions concerning compatibility.

STOP! FOR THE FASTEST ANSWER TO YOUR QUESTIONS: If your question is already answered above, we may reply with a copy/paste of the appropriate FAQ above. You'll get an answer a whole lot faster just by reading the FAQ instead.

Please scroll up and read the FAQ carefully before contacting us. Click a question to see its answer, click again to hide the answer.

If you have a question concerning a particular product, please include the PART NUMBER in your query.

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